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We want to hear from you if you have any questions about your bill or insurance claim status. You can make your inquiry by telephone or e-mail.
In the event you are unable to speak with a representative when you call, please leave a message. Please include the patients name, the account number (if known), the date of service, the reason for your call and the phone number where we can contact you. We will return your call within the next business day.
My insurance should have paid 100% of charges. Why am I being billed for a balance
Assuming we have complete and accurate insurance billing information provided at the time of visit, we only release a bill to you once we have received payment or denial from your insurance company. Simultaneously you should have received an explanation of benefits statement from your insurer showing the amount you are responsible for paying and why. We suggest you contact your insurer if you have any questions about the balance they have indicated is your responsibility to pay. The member services phone number for your insurer is usually at the back of your insurance card.
Do you accept payment by credit card or debit card over the phone?
Yes, we accept credit and debit card payments by phone & on-line.
May I come in to your billing office (to make payment, deliver a copy of an insurance card, etc)
While we make every effort to know the referral and pre-authorization requirements of the insurance plans we are contracted with, we do recommend that you contact your insurance plan when attempting to confirm your plan requirements. Please check your insurance identification card for the telephone number to call.
Westcoast Radiology participates with all major insurer’s and provide full insurance billing. If you have insurance, you will only receive a bill from us if your insurance company denies payment or you have a co-payment or deductible due.
Blue Cross Blue Shield
Coast 2 Coast
Health Advantage Savings
Health Plans of Florida
Integrated Health Plans
Megellan Complete Care
Pinellas County Health
Preferred Care Partners
Ultimate Health Plan