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Billing & Insurance

We want to hear from you if you have any questions about your bill or insurance claim status. You can make your inquiry by telephone or e-mail.

In the event you are unable to speak with a representative when you call, please leave a message. Please include the patients name, the account number (if known), the date of service, the reason for your call and the phone number where we can contact you. We will return your call within the next business day.

Online Bill Pay

Please use our secure online bill pay system to pay a bill.

• Online Bill Pay

Contact Us

Tel: (727) 450-2327

E-mail: patientbilling@westcoastradiology.net

Frequently Asked Questions

Question

My insurance should have paid 100% of charges. Why am I being billed for a balance

Answer

Assuming we have complete and accurate insurance billing information provided at the time of visit, we only release a bill to you once we have received payment or denial from your insurance company. Simultaneously you should have received an explanation of benefits statement from your insurer showing the amount you are responsible for paying and why. We suggest you contact your insurer if you have any questions about the balance they have indicated is your responsibility to pay. The member services phone number for your insurer is usually at the back of your insurance card.

Question

Do you accept payment by credit card or debit card over the phone?

Answer

Yes, we accept credit and debit card payments by phone & on-line.

Question

May I come in to your billing office (to make payment, deliver a copy of an insurance card, etc)

Answer

Yes

Insurance

Insurance Authorization & Pre-Authorization

While we make every effort to know the referral and pre-authorization requirements of the insurance plans we are contracted with, we do recommend that you contact your insurance plan when attempting to confirm your plan requirements. Please check your insurance identification card for the telephone number to call.

Insurance Participation

Westcoast Radiology participates with all major insurer's and provide full insurance billing. If you have insurance, you will only receive a bill from us if your insurance company denies payment or you have a co-payment or deductible due.

Aetna HMO Aetna PPO Amerigroup American Postal Workers Un Ancicare (Care IQ) AvMed BS/BS PPO Beech Street CARE PLUS HEALTH PLAN CCN Cigna CitrusCare CitrusCaid Citrus Community Evolutions First Health Freedom Health Galaxy /Med Net

Genex Golden Rule Great West GHI (Group Health Inc.) GEHA Health Care Advantage Health Ease Health Options Hospice Humana PPO Humana Med Net/Galaxy Medicaid (ACS) Medicare Medicare (RRM) Medicare & Supplement Medipass (ACS) MedFocus

Mednet/Health Advantage MedSolutions One Call Medical OXFORD Partner Care Private Health Care Systems Quality Health Plans (QHP) Select MRI Self Pay Tech Health Staywell Tricare United Health Care United Health /CAID/CHOICE United Health Care Universal Health Care US Dept of Labor Well Care

• Easy Payments
  
• Online Bill Pay